TeamViewer Assist AR (Pilot)
Everyone
Seeking seamless activity? TeamViewer Assist AR (Pilot) is the answer. Built by TeamViewer, this software integrates perfectly with AGCscript. Browse related info at Tools.
Beginner Guide To Run TeamViewer Assist AR (Pilot)
TeamViewer Assist AR (powered by ARCore) provides easy, fast, and secure remote assistance to identify and solve problems in the real world.
Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes
Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…
TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.
Information on Mandatory Access
● Camera: Necessary to generate video feed on the app
Information on Optional Access*
● Microphone: Fill the video feed with audio, or used to record message or session
*You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access.
Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes
Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…
TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.
Information on Mandatory Access
● Camera: Necessary to generate video feed on the app
Information on Optional Access*
● Microphone: Fill the video feed with audio, or used to record message or session
*You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access.
Remote assistance using augmented reality
Updated on
Aug 24, 2026
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesabout how developers declare sharing
- This app may collect these data typesApp activity and Device or other IDs
- Data is encrypted in transit
- You can request that data be deleted
Ratings and reviews
3.12K reviews
A Google user
- Flag inappropriate
November 26, 2019
I think this is a great idea but it still needs work. I find it difficult to make arrows the size I want or to change their angle, I also can't always draw where I want to.. With better control I could see this being a very useful tool. There doesn't seem to be a way to use this between two phones, but that would be very useful if I was out on a service call and needed to help another customer while all I had available is my cell phone.
271 people found this review helpful
TeamViewer
November 26, 2019
Hi James,
Thank you for your feedback. It is important to initiate the scene by moving your phone slowly in a circular motion. It is also possible to connect mobile to mobile by clicking on "share ID" your partner will receive a message to install TeamViewer app. Connections are then established by entering your ID in the connection field.
Kevin Wilkins
- Flag inappropriate
April 21, 2021
This app is a great idea. A GREAT idea. However, the mobile app for Android never connects to a session, even after rebooting phone, clearing the apps cache and data, and reinstalling the app. I cannot even recommend this app to some of the clients I do remote trouble shooting with because if I can't get this to work on my phone how can I possibly promote this to my end users? Now the computer app? Yeah, I can connect to stuff all day long. On mobile? Nope. Please fix.
155 people found this review helpful
TeamViewer
April 21, 2021
Hi, we apologize for any issue you might be having! Could you send us more details of the devices that you are using to connect - TeamViewer Pilot and desktop client version, Android version and Device type - at [email protected]?
A Google user
- Flag inappropriate
December 22, 2019
Fantastic idea. Unfortunately connecting to a device is problematic, I was unable to connect from PC (connection failed error)--for 10 tries before a connection went through. Once connected, the display on my phone stayed the same (showing splash screen with Device ID) and a blank screen on my PC. Interacting with TeamViewer on my PC caused the program to crash.
122 people found this review helpful
TeamViewer
January 2, 2020
Hi Jon. Thank you so much for your feedback. Please contact us at [email protected] and share your device details. We will reach out to you with assistance. Please make sure that you have a stable internet connection when using the app. Looking forward to hearing from you!
Best,
What’s new
- Mobile Web Client now supports annotations, including markers and freehand drawings, so mobile users can receive visual guidance through their browser, without installing the Assist AR app.
- Minor fixes and Improvements.
- Minor fixes and Improvements.
